Privacy Policy
Last updated: January 1, 2026
Songs by Sophie ("we," "us," or "our") respects your privacy. This policy explains how we handle your information when you use our service.
Information We Collect
We collect information you provide when creating your song, including your name, email, and the details you share about your recipient. Payment information is processed securely by our payment provider—we don't store your card details.
We also collect basic usage data like pages visited and device information to help improve our service.
How We Use Your Information
We use your information to create and deliver your song, process payments, communicate with you about your order, provide customer support, and improve our services. We may also send occasional promotional emails, which you can opt out of at any time.
Your Song is Private
Your custom song is private by default. Only you and anyone you choose to share the link with can access it. We treat the personal stories and memories you share with care and confidentiality.
Information Sharing
We don't sell your personal information. We only share information with service providers who help us operate (like payment processing and email delivery), when required by law, or to protect our rights and prevent fraud.
Data Security & Retention
We use industry-standard security measures to protect your information. We retain your data as long as needed to provide our services and comply with legal obligations.
Your Rights
You can request access to, correction of, or deletion of your personal data by contacting us. You can also unsubscribe from marketing emails at any time.
Changes to This Policy
We may update this policy from time to time. We'll post any changes here and update the date at the top.
Contact Us
Questions? Reach out to us at sophie@songsbysophie.com.