Question 1

What makes Songs by Sophie different?

Accepted Answer

Every song is crafted specifically for your story. We don't use templates or generic lyrics—each song incorporates the names, memories, and emotions you share with us. It's a one-of-a-kind gift that can never be replicated.

Question 2

Do I have to pay to try it?

Accepted Answer

No! You can create your song and hear a free preview before paying anything. No credit card required. You only pay if you love it and want to unlock the full song.

Question 3

How long does it take?

Accepted Answer

Your free preview is usually ready within hours, sometimes up to 24 hours depending on demand. Once you unlock the full song, you'll have instant access to download and share it.

Question 4

What if I'm not happy with my song?

Accepted Answer

We offer a 24-Hour Make-It-Right Guarantee. If you're not satisfied, contact us within 24 hours of receiving your song and we'll work with you to get it 100% perfect for you through revisions.

Question 5

How do I receive and share my song?

Accepted Answer

Your song is delivered via a private link that you can share with anyone. You can download the song in high-quality MP3 format to keep forever.

Question 6

Is my song private?

Accepted Answer

Yes, completely. Only people you choose to share the link with can access it. We treat your story with care and never share your song publicly.

Question 7

What happens after I download?

Accepted Answer

Once you download your song, it's yours to keep forever. Please note that downloading constitutes acceptance of the final product, so make sure you're happy with it first!

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